Official Website of Alhambra Palace

alhambra-patronato.es is the official main information website of the Patronato de la Alhambra y Generalife, the public body under the Junta de Andalucía that manages the Alhambra and Generalife complex. 

For official tickets, the Patronato uses its own portal on the same domain: tickets.alhambra-patronato.es (also accessible via the “Visit / Purchase your ticket” links on the main site).

But hold on, don’t rush yet. First, read the whole article and then decide if you want to book your Alhambra tickets on the official website or on a travel aggregator that offers more benefits.

Why some visitors avoid booking only on the official site 

Below are three reasons travelers often prefer other travel booking partners to book Alhambra official tickets:

Tickets are non-refundable and cannot be rescheduled

On the official site, tickets are final once you pay. You cannot cancel them or change the date or time (reschedule) later. This is difficult if your plans change close to the visit. 

Choose a travel aggregator like Tiqets.com or GetYourGuide.com for flexibility. Here, tickets clearly show how and when you can make changes, and some provide up to 50–60% refunds for cancellations made at least 24 hours ahead.

Nasrid Palaces have a strict timed entry

You get a fixed entry time for the Nasrid Palaces. If you arrive late, you will lose palace access for that day—even with a valid ticket. That’s stressful, especially for families and groups. 

In situations like this, booking a guided tour is the best option. You’ll meet earlier, the guide makes sure you follow a steady pace, and arrive together for the Nasrid Palaces entry. 

Popular times quickly become “Not available”

On busy days, the official calendar moves from “Available” to “Last tickets” and then to “Not available” very fast. Weekends and mid-morning slots sold out first, so last-minute shoppers often find no preferred slots left. 

Check live availability on travel aggregators. You’ll find night tickets, guided and combo options with official entry, even when daytime slots are sold out.

When you find available tickets, you can pick your exact time, keep your whole group in the same slot, and plan the rest of your Alhambra trip with confidence.

Key facts at a glance

• Plan ahead: The official Alhambra tickets go on sale on a rolling basis 3 months in advance (Granada local time, CET/CEST). There’s no set release hour. If you’re aiming for, say, 10 January 2026, the window opens around 10 October 2025.
• What “official” tickets include: Alhambra General covers Nasrid Palaces (timed), Alcazaba, Partal, Generalife, and Palace of Charles V.
• Strict timed entry: The Nasrid Palaces admit a limited number of visitors every half hour (30 minutes). If you arrive late, you won’t be allowed on that day.
• Walking and entrances: It’s 15–20 minutes on foot from the Entrance Pavilion to the Nasrid line. With a prebooked ticket, you can also use Puerta de la Justicia, which is closer to Nasrid and Alcazaba.
• How your visit works: You can enter each main area once (Nasrid, Alcazaba, Partal/Generalife). You can leave and return to the Alhambra complex at any time during your visit. Plan about 3 hours.
• Name & ID check: Tickets are personal, therefore it’s advisable to bring the same ID/passport used at purchase (including for minors who hold tickets).
• Refunds/changes: No ticket cancellations and no date/time changes once paid (except venue-stated exceptions).
• If tickets are gone: Try the Granada City Pass—it includes Alhambra General + Nasrid. Or book night visits (Palaces or Generalife), or the Gardens ticket. Also, keep checking for cancellations.
• Calendar labels: You’ll see Available, Last tickets, and Not available; popular weekend tickets go first.
• Bags and strollers: No strollers inside the Nasrid, Generalife Palace, or Alcazaba. Backpacks larger than 40×40 cm aren’t allowed. Use the cloakroom or a loaner baby carrier. 

How to book on the official website (step by step)

Step 1 — Pick ticket, date & group

• Go to https://tickets.alhambra-patronato.es/
• Scroll down to “SELECT YOUR ENTRY”, 
• Choose your preferred ticket from all the options:
• Click “BUY NOW” (prices display on the cards; a small commission + VAT is added later).
• Complete the reCAPTCHA to enter the checkout.
• On the official calendar:
  • Available dates show as selectable icons; unavailable dates are crossed out; your pick turns green.
  • Select your visit date.
• In the ticket grid, set quantities (e.g., Adult, Minors 12–15, Minors 3–11, etc.).
• Watch the 30-minute countdown (“Make your purchase in … minutes”) and the order summary at right (tickets, commission, VAT, Final price).

Step 2 — Choose your Nasrid Palaces entry time

• Pick the Nasrid Palaces access time (this drives the whole visit).
• Each button shows remaining spots in parentheses (e.g., 13:00 (43)).
• A notice reminds you to be punctual; the rest of the complex is open 08:30–18:00 (winter) and 08:30–20:00 (summer).

Step 3 — Enter buyer & visitor details

• Buyer details: Name, Surname, ID type (Passport / DNI / NIE), Document number, Email, Telephone (invoice option available).
• Visitor data: For each visitor, enter full name and ID details.
  • For minors, add the legal guardian information.
  • You can mark Buyer as visitor if applicable.
• “It is mandatory to identify all the visitors.” The original ID presented at the entrance must match the number entered here.
• Tick “I have read and accept the privacy and purchase policies.” 

Step 4 — Payment & confirmation

• Select your payment method and complete the transaction within the countdown window.
• After payment, you receive the tickets by email with your Nasrid Palaces timeslot and visit details.

Important notes

• No changes or refunds are accepted.
• Bring the original identity document that matches what you entered.
• Plan to be at the Alhambra at least an hour before your Nasrid Palaces timeslot; you can explore the rest of the complex within the posted hours.

Best Alhambra tours are also available on the official site

• Alhambra Self-guided Tour —  explore at your own pace with an audio guide
• Alhambra Guided Tour — tour the palace with a licensed guide
• Night Visit to the Nasrid Palaces — limited capacity
• Alhambra + City Walking Combo — one seamless plan
• Private Alhambra Tour — custom timing for your group

Frequently Asked Questions

To help you make the most of your visit, we’ve gathered the most common questions about Alhambra tickets: